Terms and Conditions
Parking Arrangement
Please provide a parking space for our van during the job or an additional parking fee will be reimbursed from the customer. Our 2-meter height van should be fine with any loading dock, visitor parking, or normal parking lot.
Our Return Policy
With years of End-of-Lease Cleaning experience, we are confident that we can achieve a satisfactory clean with just one go. However, we also provide a return guarantee for your peace of mind. Our return service is to rectify any issues identified by your real estate agent with no additional charge. Please contact us with a list of issues that need re-attending within three days of the completion of our service. For any issues that are not included in our guarantee or are not a part of the original agreement, we are willing to help with our standard charging rates.
Not Bond Back Guarantee
Please understand that we cannot guarantee your bond refund, as there are a few other factors involved, such as deduction on damage(s) to the property, outstanding rent, etc. But we do provide a return guarantee, which means we will re-attend the cleaning issues that were pointed out by your property manager.
Tile & Grout Cleaning
Even though our cleaners will manually scrub tiled areas as part of a bond clean, we do not specialise in tile and grout cleaning. Thus, professional Tile and Grout Cleaning may be warranted depending on the condition of your tiles and grout, which is a separate service from our bond cleaning. Any Stains/Burned/Smoke DamageCleaning of permanent stains/burned marks/smoke damage is not covered as part of our rectification guarantee. It is generally acceptable that staining will remain, even with an intensive cleaning.
Initial Inspection
Upon Arrival Upon arrival, our cleaner will assess the place (with you, if you are present) to review the service against the quote provided. Should any additional time/service be required, we will inform you before our team starts with the job. Please expect a call/text from us during the first hour of the job if you are not present during the inspection.Carpet Steam CleaningWe provide basic carpet steam cleaning with detergent, deodoriser, and hot water, which should be able to remove most of the water-based stains and some light-greased stains. There will be no guarantee or return on carpet steam cleaning service.
